Effective Date: 22 July 2026
Welcome to AcademicCrew.com (the “Platform”). These Terms and Conditions (“Terms”) govern your access to and use of the Platform and all educational support, tutoring, mentoring, guidance, consulting, and related services (collectively, the “Services”). Throughout these Terms, “we,” “our,” and “us” refer to the operators of the Platform, while “user,” “client,” and “you” refer to any person using the Services.
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use of the Platform immediately.
1. Educational Support Services
The Platform provides personalized educational support intended to help users strengthen their understanding, improve their skills, and achieve their learning goals. The Services are provided solely for educational and informational purposes and may include:
- Subject-specific tutoring and educational guidance
- Explanations of concepts and learning strategies
- Mentoring and consultation
- Brainstorming and idea development
- Feedback on user-provided materials
- Editing and proofreading for clarity, grammar, organization, and style
- Research guidance and study support
- Question-based educational assistance
The Services are designed to promote independent learning. Users remain solely responsible for their own decisions, work, and compliance with the policies of their educational institution or other applicable organizations.
2. Service Delivery and Communication
Services may be provided through:
- Email;
- Website chat;
- WhatsApp or other mutually agreed communication platforms;
- Voice calls; and
- Secure cloud-based file-sharing services.
Service timeframes depend on factors including the complexity of the request, the amount of assistance required, tutor availability, and the requested schedule. If unexpected delays occur, we will notify you as soon as reasonably possible.
3. User Responsibilities
By using the Services, you agree to:
- provide accurate information and request details;
- use the Services only for lawful and educational purposes;
- communicate respectfully with tutors and support staff;
- remain responsible for your own decisions, work, and compliance with applicable institutional policies; and
- refrain from copying, redistributing, or commercially exploiting materials provided through the Services without authorization.
We reserve the right to suspend or terminate access to the Services if these Terms are violated or if the Services are used unlawfully or abusively.
4. Intellectual Property
All content available through the Platform, including text, graphics, educational materials, tutor feedback, examples, and other content, is owned by or licensed to us unless otherwise stated.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use materials provided through the Services solely for your personal educational use. You may not reproduce, distribute, publish, modify, or commercially exploit any Platform materials without our prior written permission.
5. Eligibility
Users must be at least 18 years of age to use the Services independently.
Individuals under the age of 18 may only use the Services with the consent and supervision of a parent or legal guardian.
6. Payments
Payment may be required in full before the Services begin.
We accept various secure payment methods, including major credit cards, debit cards, Apple Pay, Google Pay, and other available payment options.
Pricing depends on factors including:
- the complexity of the request;
- the amount of assistance required; and
- the requested timeframe.
Unless otherwise stated, all charges are processed in United States Dollars (USD). Applicable taxes may be added where required by law.
Electronic payment confirmations or receipts are provided following successful payment.
7. Refund Policy
Refund requests should be submitted by contacting our support team within 7 business days after the Services have been provided.
Each request is reviewed individually based on the circumstances. Refunds may be considered where, for example:
- duplicate payments were processed;
- technical payment errors occurred;
- the agreed Services could not be provided; or
- exceptional circumstances justify a refund.
Refunds may be declined where the Services were provided substantially as described or where dissatisfaction is based solely on personal preference.
Users are encouraged to contact our support team before initiating a chargeback so that we may attempt to resolve the matter directly.
Approved refunds, where applicable, will generally be returned using the original payment method.
8. Third-Party Services
We may use trusted third-party providers to facilitate payment processing, communications, analytics, cloud storage, and other operational functions.
These third-party services operate under their own terms and privacy policies. We share only the information reasonably necessary to provide the Services.
9. Disclaimer of Warranties
The Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.
We do not guarantee any particular educational, professional, or personal outcome from using the Services. Users remain solely responsible for how they use the information and guidance provided and for complying with all applicable institutional policies and laws.
10. Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to the use of the Platform or the Services.
Our total liability for any claim relating to the Services shall not exceed the amount paid by the user for the specific Services giving rise to the claim.
11. Indemnification
You agree to indemnify and hold harmless the Platform, its operators, contractors, tutors, and affiliates from any claims, liabilities, losses, damages, or expenses arising from your use of the Services or your violation of these Terms.
12. Changes to These Terms
We may update these Terms from time to time to reflect legal, operational, or service-related changes. The updated version will be published on the Platform together with its effective date.
Your continued use of the Services after revised Terms become effective constitutes acceptance of those changes.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.
Before initiating formal legal proceedings, both parties agree to make reasonable efforts to resolve any dispute through informal discussions. If a dispute cannot be resolved informally, it may be pursued through arbitration, litigation, or another legally available forum as permitted by applicable law.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Entire Agreement
These Terms constitute the entire agreement between you and us regarding the Platform and the Services and supersede any prior agreements or understandings relating to their subject matter.
16. Contact Information
If you have any questions regarding these Terms, please contact us at:
Email: [email protected]