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Terms & Conditions

Effective Date: 29 July 2026

Welcome to AcademicCrew.com (the “Platform”). These Terms and Conditions (“Terms”) govern your access to and use of the Platform and its editing, proofreading, reviewing, and related support services (collectively, the “Services”). Throughout these Terms, “we,” “our,” and “us” refer to the operators of the Platform, while “user,” “client,” and “you” refer to any person using the Services.

By accessing the Platform or using the Services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must discontinue use of the Platform.

1. Our Services

We provide personalized editing, proofreading, and reviewing support intended to improve the clarity, accuracy, organization, consistency, and overall presentation of user-provided content.

The Services may include:

  • Grammar, spelling, punctuation, and syntax checks;
  • Clarity, flow, structure, and consistency improvements;
  • Formatting and citation checks;
  • Style and tone recommendations;
  • Constructive feedback and content reviews;
  • Fact, source, or reference checks when expressly agreed upon; and
  • Other related editorial assistance.

Our editors and reviewers may operate as independent contractors. The availability of a particular editor or reviewer is not guaranteed.

2. Service Scope and Delivery

The exact scope of the Services will be based on the request details accepted by us. You are responsible for reviewing those details before making payment.

Unless expressly agreed otherwise, the Services do not include independent fact-checking, source verification, legal review, or confirmation that the content meets the rules of a particular institution, employer, publisher, or other organization.

Services may be delivered through email, website chat, WhatsApp, voice calls, secure file-sharing systems, or another mutually agreed channel.

3. Service Timeframes

Estimated timeframes depend on the length and complexity of the content, the requested level of assistance, editor availability, and the requested schedule.

Any timeframe provided is an estimate unless expressly confirmed as fixed. We will make reasonable efforts to notify you if an unexpected delay occurs. We are not responsible for delays caused by incomplete instructions, inaccessible files, delayed responses, technical disruptions, or circumstances beyond our reasonable control.

4. User Eligibility

You must be at least 18 years old to use the Services independently.

A person under 18 may use the Services only with the consent and supervision of a parent or legal guardian. The parent or guardian accepts responsibility for the minor’s use of the Services.

5. User Responsibilities

By using the Services, you agree to:

  • Provide accurate request details, instructions, and accessible files;
  • Confirm that you have the right to share all content provided to us;
  • Respond promptly when clarification is reasonably required;
  • Review all edited or reviewed content before using it;
  • Use the Services only for lawful purposes;
  • Communicate respectfully with editors, reviewers, and support staff; and
  • Comply with applicable laws and the rules of any relevant institution, employer, publisher, or organization.

You remain responsible for the content, claims, decisions, and final use of any file that has received editorial support.

6. Responsible Use

The Services are intended to support clarity, accuracy, and effective communication. You may not use the Platform or Services to:

  • Violate applicable laws or third-party rights;
  • Misrepresent authorship, qualifications, credentials, or factual information;
  • Distribute harmful, unlawful, fraudulent, or deceptive content;
  • Upload malicious software or interfere with Platform security;
  • Obtain unauthorized access to another person’s information; or
  • Resell or commercially exploit our Services without permission.

We may refuse any request that we reasonably believe is unlawful, deceptive, harmful, or inconsistent with these Terms.

7. Intellectual Property Rights

You retain ownership of the original content you provide, subject to any third-party rights. By sharing content with us, you grant us and our contractors a limited right to access, process, edit, and store it only as reasonably necessary to provide the Services and meet legal or operational obligations.

The Platform’s design, text, graphics, branding, processes, examples, feedback formats, and other proprietary content are owned by or licensed to us.

Unless otherwise agreed, feedback and edited files provided through the Services are for your personal, educational, or internal business use. You may not reproduce, publish, distribute, resell, or commercially exploit our proprietary content without prior permission.

8. Payments and Pricing

Full payment may be required before the Services begin.

Available payment methods may include major credit cards, debit cards, Apple Pay, Google Pay, and other displayed options. All charges are processed in United States Dollars (USD), unless expressly stated otherwise.

Pricing may depend on:

  • The length and complexity of the content;
  • The subject area;
  • The amount and type of assistance requested;
  • The requested timeframe; and
  • Any additional requirements agreed upon before payment.

Applicable taxes or processing charges will be disclosed where required. A payment confirmation or electronic receipt will generally be issued after successful payment.

9. Refund Policy

Refund requests must be submitted to our support team within seven business days after the Services are provided. The request should include the relevant payment details, a description of the issue, and any supporting information reasonably required for review.

Refunds are evaluated individually and are not automatic. We may consider a full or partial refund where:

  • A duplicate payment was processed;
  • A verified payment error occurred;
  • We were unable to provide the agreed Services;
  • The delivered Services substantially differed from the confirmed request details; or
  • Exceptional circumstances reasonably justify a refund.

Duplicate payments are refundable after verification.

A refund may be declined where:

  • The Services were provided substantially as agreed;
  • The request is based solely on personal preference;
  • The user provided unclear, inaccurate, or incomplete instructions;
  • The user changed the request after the Services began;
  • The user failed to provide required files or respond to clarification requests; or
  • The request was submitted outside the stated period without a reasonable explanation.

We may request an opportunity to review the issue and provide reasonable follow-up adjustments before deciding the refund request. Approved refunds will generally be returned through the original payment method. Processing times may depend on the relevant payment provider.

Users should contact support before initiating a chargeback so that we have an opportunity to investigate and resolve the matter directly.

10. Third-Party Services

We may use third-party providers for payment processing, communications, analytics, security, cloud storage, and other operational functions.

These providers operate under their own terms and privacy practices. We are not responsible for third-party platforms outside our reasonable control. Information is shared with such providers only as reasonably necessary to operate the Platform, provide the Services, or comply with legal obligations.

11. Disclaimer of warranties

THE PLATFORM AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, TO THE FULLEST EXTENT PERMITTED BY LAW.

We do not guarantee that the Services will be uninterrupted, error-free, or suitable for every intended purpose. We also do not guarantee acceptance, publication, approval, improved grades, professional success, or any other particular outcome.

Editorial support does not guarantee the factual accuracy, originality, legality, or suitability of the underlying content. You remain responsible for reviewing the final file and complying with applicable laws and organizational policies.

12. Limitation of Liability

To the fullest extent permitted by applicable law, we and our operators, contractors, editors, reviewers, affiliates, and service providers shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the Platform or Services.

Our total liability for any claim shall not exceed the amount you paid for the specific Services giving rise to that claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

13. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless the Platform, its operators, contractors, editors, reviewers, affiliates, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

  • Your unlawful or unauthorized use of the Services;
  • Content you provide or distribute;
  • Your violation of these Terms; or
  • Your infringement of another person’s rights.

14. Suspension and Termination

We may suspend, restrict, or terminate access to the Services if you violate these Terms, engage in abusive or unlawful conduct, create security or payment risks, or misuse the Platform.

Termination does not affect any rights or obligations that arose before termination. Provisions concerning payments, intellectual property, liability, indemnification, and dispute resolution will continue where applicable.

15. Changes, Governing Law, and General Provisions

We may update these Terms to reflect legal, operational, or service-related changes. The updated Terms will be posted on the Platform with a new effective date. Continued use after that date constitutes acceptance of the updated Terms.

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

Before starting formal proceedings, both parties agree to make reasonable efforts to resolve any dispute through good-faith informal discussions. If the dispute cannot be resolved informally, either party may pursue arbitration, litigation, or another legally available remedy as permitted by applicable law.

If any provision is found invalid or unenforceable, the remaining provisions will remain effective. These Terms constitute the entire agreement between you and us concerning the Platform and Services and supersede prior related agreements or understandings.

16. Contact Information

Questions, concerns, refund requests, or notices relating to these Terms may be sent to:

Email: [email protected]