Effective Date: 29 July 2026
AcademicCrew.com (the “Platform”) is operated by the parties referred to in this Privacy Policy as “we,” “our,” and “us.”
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you access the Platform or use our editing, proofreading, reviewing, and related editorial services.
This Policy is intended to comply with applicable United States privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), the Children’s Online Privacy Protection Act (COPPA), and applicable state privacy laws.
By accessing or using the Platform, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We may collect personal and technical information necessary to operate the Platform and provide our services.
Information you provide
You may provide:
- Your name, email address, phone number, and other contact details;
- Payment-related information processed by third-party payment providers, such as Stripe or PayPal;
- Files, text, instructions, references, and other content submitted for editing, proofreading, or review;
- Information included in communications with experts, editors, reviewers, or customer support; and
- Feedback or other information you voluntarily share with us.
Information collected automatically
When you use the Platform, we may automatically collect:
- Your IP address;
- Browser type and version;
- Device and operating system information;
- Visit dates, times, and session duration;
- Pages viewed and navigation activity;
- Referring URLs and traffic sources;
- General location derived from your IP address; and
- Technical logs used for security, analytics, troubleshooting, and performance monitoring.
2. How We Use Your Information
We may use personal information to:
- Provide editing, proofreading, reviewing, and related editorial services;
- Assign suitable experts, editors or reviewers to requests;
- Process payments through secure third-party providers;
- Communicate about requests, service delivery, or support inquiries;
- Return edited or reviewed files;
- Maintain and improve the Platform’s functionality and performance;
- Prevent fraud, unauthorized access, security incidents, or unlawful activity;
- Meet legal and regulatory obligations; and
- Send service updates or promotional communications where permitted by law.
We do not sell personal information for monetary compensation.
3. Reasons for Processing Information
Depending on the circumstances and applicable law, we process personal information to:
- Provide services you request;
- Respond to questions or support inquiries;
- Fulfill contractual and operational obligations;
- Maintain the security and reliability of the Platform;
- Protect our legitimate business interests and legal rights;
- Comply with applicable laws; and
- Send promotional communications with consent where required.
4. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide the requested services;
- Maintain appropriate business and transaction records;
- Meet legal, tax, accounting, and regulatory obligations;
- Resolve disputes;
- Enforce our agreements; and
- Protect our legal rights.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
You may request deletion of your personal information by contacting us, subject to any legal or operational retention requirements.
5. How We Share Information
We may share personal information only when reasonably necessary to provide the services, operate the Platform, or comply with the law.
Recipients may include:
- Experts, editors, proofreaders, and reviewers assigned to your request;
- Payment processors;
- Cloud hosting and secure file-storage providers;
- Website hosting providers;
- Communication service providers;
- Analytics, security, and fraud-prevention providers;
- Professional advisers where reasonably necessary; and
- Government agencies, regulators, or law enforcement authorities when required by law or valid legal process.
Service providers receive only the information reasonably necessary to perform their functions and are expected to handle it in accordance with applicable privacy requirements.
6. Protection of Minors
The Platform is intended for users who are at least 18 years old.
We do not knowingly collect personal information from children under 13. If we learn that personal information has been collected from a child under 13, we will take reasonable steps to delete it in accordance with COPPA.
A parent or legal guardian who believes that a child has provided personal information may contact us using the details below.
7. International Users
The Platform operates from the United States. If you access it from another country, your information may be transferred to, processed, or stored in the United States or another country where our service providers operate.
Privacy laws in those locations may differ from those in your country. We take reasonable measures to protect transferred information as required by applicable law.
8. Your Privacy Rights
Depending on your state of residence and applicable law, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of personal information;
- Obtain a portable copy of certain information;
- Opt out of targeted advertising, profiling, or certain forms of data sharing;
- Limit certain uses of sensitive personal information, where applicable; and
- Appeal a decision concerning a privacy request where provided by law.
We may need to verify your identity before processing a request. Authorized agents may submit requests where permitted by law and subject to appropriate verification.
We will not unlawfully discriminate against you for exercising your privacy rights.
To submit a request, contact [email protected]. We will respond within the period required by applicable law.
9. Cookies and Similar Technologies
We use cookies and similar technologies to support Platform functionality, security, performance, analytics, and user preferences.
Types of cookies
Essential cookies enable core functions, secure navigation, payment processing, and fraud prevention.
Preference cookies remember settings such as language, display options, and other selected preferences.
Analytics cookies help us understand website traffic, page visits, navigation patterns, session duration, and overall performance. We may use Google Analytics or similar services for these purposes.
Advertising cookies may be used, where permitted, to measure promotional activity or provide relevant service information.
Managing cookies
You can manage, restrict, or delete cookies through your browser settings. You may also use available opt-out services, including:
- Network Advertising Initiative tools;
- Digital Advertising Alliance tools; and
- Google Analytics Opt-out Browser Add-on.
Disabling essential cookies may prevent certain Platform features from operating correctly.
Some cookies may be placed by third-party providers, which process information under their own privacy policies. Session cookies expire when you close your browser, while persistent cookies remain until they expire or are deleted.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These measures may include:
- Encryption during transmission where appropriate;
- Access controls for authorized personnel and contractors;
- Security monitoring and system maintenance;
- Secure file-transfer and storage systems; and
- Periodic reviews of security practices.
Despite these safeguards, no electronic transmission or storage system can be guaranteed to be completely secure.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.
The updated Policy will be posted on the Platform with a revised effective date. Additional notice may be provided where required by law.
12. Contact Us
For questions, privacy requests, or concerns about this Privacy Policy, please contact us at:
Email: [email protected]